CS recruiting · SaaS leadership · Est. 2004

Customer success leaders who can retain and expand revenue.

We help software companies hire Customer Success leaders who understand complex accounts, recurring revenue, team development, and post sale growth.

Software sales and customer success recruiting since 2004 · 12,000 plus sales professionals interviewed

Start the conversation See our process

What we evaluate

What strong CS leaders bring

Repeatable retention and expansion

Executive customer presence

Team building and operating rhythm

Fit for your stage and customer base

For SaaS and technology companies hiring CS leaders who can strengthen customer outcomes and revenue performance.

Transform Your Customer Success Team

Why CS leadership hiring is different

Customer Success means something different in every company.

In one company, CS owns renewals. In another, renewals sit with account management. Some teams focus on onboarding and adoption. Others carry expansion, support escalation, customer health, or revenue identification. That is why the search has to start with the real objective of the role.

We clarify what the role is really meant to do

Before recruiting begins, we look at the goal of the hire. Is this person expected to stabilize the team, improve renewals, drive expansion, fix onboarding, lead a restructuring, or execute an existing system more effectively?

We match the skill set to the current reality

The right CS leader depends on where the team is now, the state of the customer base, what's working, and what needs to change. A transformation hire is different from an execution hire and requires a different search strategy.

We evaluate fit beyond the CS title

Titles can look similar while the daily work is completely different. We look for the person whose experience, operating style, and customer exposure match the role your company needs filled.

Our work is not just finding someone with Customer Success on their resume. It is understanding the business problem, the team structure, the customer base, and the skills required to hire the right person for this specific CS role.

Customer success roles we help hire

We recruit for the CS role your company needs.

Customer Success titles can hide very different responsibilities. We help define the profile before we recruit, so the search is built around the real work, not just a familiar title.

Leadership

VP and Director of Customer Success

For companies that need CS leadership, team structure, customer health monitoring, renewal strategy, expansion alignment, or stronger post sale execution.

Execution

Customer Success Managers

For teams that need CSMs who can manage complex accounts, drive adoption, handle escalations, identify risk, and create better customer outcomes.

Revenue

Renewals, expansion, and account growth

For CS or AM roles tied to renewals, expansion identification, account growth, customer retention, and revenue performance inside the existing client base.

The structure matters before the search begins.

A strong CS hire depends on what the team owns today and what the business needs next. We help separate title from responsibility so the search targets the right skill set from the start.

What we look for

We evaluate CS candidates against the real work.

Customer Success hiring gets messy when companies recruit from titles alone. We focus on what the person has really owned, what problems they have solved, and whether that maps to what your team needs next.

✓

Ownership and accountability What did they own? Renewals, onboarding, adoption, expansion, escalations, support, customer health, team performance, or some combination of all of it?
✓

Stage and structure fit Have they worked in an environment similar to yours, or are they being asked to operate in a structure they have never experienced?
✓

Customer and revenue judgment Can they identify risk, understand account dynamics, work with internal teams, and make decisions that support retention, expansion, and customer outcomes?
✓

Leadership style and operating rhythm Can they build trust, create accountability, improve team visibility, and lead the CS function in a way that fits your company stage?

How we shape the search

We define the CS role before we recruit for it.

A Customer Success search works best when the role is clearly tied to the business problem. We help clarify what the company needs now, what the team is built to support, and what kind of leader or operator can move the function forward.

Clarify the business objective

We start by understanding what the hire is meant to improve: retention, expansion, onboarding, adoption, customer health, team structure, execution, or change.

Map the current CS reality

We look at the customer base, revenue ownership, team maturity, handoffs, renewal model, support structure, and where the function is working or breaking down.

Build the right candidate profile

We separate the must-have skills from the nice-to-have background, then target people whose experience matches the role's real demands.

Recruit with context

We approach candidates with a clear understanding of the opportunity, the problems to solve, the customer base, and the expectations attached to the role.

Better role definition leads to better recruiting.

When the role is vague, the search gets noisy. When the objective is clear, the candidate pool gets sharper. That is where our recruiting process creates leverage.

When companies bring us in

CS searches usually start when the current model stops working.

Sometimes the team is growing. Sometimes churn is showing up too late. Sometimes renewals, onboarding, support, expansion, and customer ownership are sitting in the wrong places. The hiring need is rarely just a title.

✓

The company has outgrown its current CS structure The early team worked for one stage, but the customer base, ARR, product complexity, or renewal model now requires a different level of leadership.
✓

The role needs sharper definition The company knows it needs help, but the mix of onboarding, adoption, renewals, expansion, support, and account management still needs to be clarified.
✓

The team needs execution, not theory Some searches require a builder. Others require a steady operator who can improve the system already in place without creating unnecessary disruption.

Customer success recruiting

Hiring a CS leader starts with understanding what the role needs to solve.

If you are hiring a Customer Success leader, CSM, renewals leader, or post sale revenue operator, we can help you clarify the role, define the profile, and recruit the right person for the work ahead.

Role clarity

Define the work before the search starts.

We help separate title, ownership, structure, and expectations.

Candidate fit

Recruit for the right CS skill set.

Transformation, execution, renewals, expansion, onboarding, or team leadership.

Ready to discuss a CS search? Tell us what you are hiring for, where the team is today, and what needs to change.

Discuss Your Search