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Director of Customer Success, Remote

Director of Customer Success, Enterprise, SaaS

Leadership, Customer Success

Ready to join a financially solid organization where one of the longest employees has been with the company for over 30 years and isn’t the CEO? A very rare organization with employees who are committed to the company, and although almost 1,000 employees, the culture still feels connected and highly collaborative. 
 

The Client Success Role: 100% Leadership; Enterprise Clients

Manage a small team of five client success reps. You will be responsible for building your team synergy and take an active role in mentoring more junior employees and supporting more experienced employees and helping everyone do better. You will support escalations, but not an account base.  All clients are Enterprise and you can expect the team to add headcount over time to support new Enterprise clients. 
 
 
REQUIREMENTS
 

  • 3+ years of experience managing Enterprise clients with a SaaS company

  • Experience managing at least 3 people for 3+ years

  • Ability to see team members as individuals and manage accordingly

  • BA/BS degree required

  • Eventually, travel will be necessary to corporate and client sites


COMPENSATION
 

       $110K-$130K base, plus commissions, large company benefits

 
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